Cancellation & Refund Policy

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Cancellations

Due to the automated and instant nature of our printing service, print jobs cannot be canceled once the payment is completed and the printing process has begun. When you confirm your payment, the print job is immediately sent to the printer queue.

It is your responsibility to review your document and print settings carefully before proceeding with payment. We provide a summary of the page count and total cost to ensure you are aware of the details before you commit.

Refunds

We only issue refunds under the following circumstances:

• Technical Failure: If the printer malfunctions and fails to print your document correctly (e.g., paper jam, toner issues), a refund may be issued. You must report the issue to our support team immediately.
• Payment Error: If you are charged an incorrect amount due to a technical glitch in our payment system.

We do not issue refunds for user errors, such as:

• Uploading the wrong document.
• Formatting errors, typos, or other issues within the document itself.
• Choosing the wrong print settings.

How to Request a Refund

To request a refund, please contact our support team at support@printshot.com with your user details, the printer ID, the time of the incident, and a description of the issue. We will investigate the matter and process your refund if it is deemed valid.